Money Back Guarantee

Regardless of a statutory right of withdrawal, we grant you a 30-day money-back guarantee as a consumer. Find out about the conditions here.

Conditions for the Money Back Guarantee

    1. Regardless of a statutory right of withdrawal https://www.amaiora.com/en/right-of-withdrawal/ , we grant you a 30-day money-back guarantee as a consumer.
    2. The period for the money back guarantee begins on the day on which you or a third party named by you, which is not the carrier, have taken possession of the last goods. The timely dispatch of the goods is sufficient to meet the deadline.
    3. The products you want to return have to be sent to the following address: Amaiora di Lars W. Klumb, Viale di Porto 256, 00054 Fiumicino (RM), Italia.
    4. The return of the goods is at your risk.
    5. The goods must be in original packaging (if the goods have been delivered in appropriate packaging), complete, unused (if the goods were new) and undamaged. The money-back guarantee does not apply to contracts for the delivery of goods, which are not prefabricated and for whose production an individual selection or customization by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
    6. You bear the costs for the shipment to you and for the return of the goods.
    7. Under the aforementioned conditions, we will pay you back the purchase price immediately and at the latest within fourteen days from the day on which the goods are received by us. For this repayment, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
    8. The money back guarantee does not limit your statutory right of withdrawal or defect rights you may have.







    Amaiora di Lars W. Klumb | Viale di Porto 256 | 00054 Fiumicino (RM) | info@amaiora.com | Camera di Commercio di Roma REA 1354765 | P.IVA IT12122181006 |  botteghecontemporanee(at)pec.it | Tel. 0039/346/0248016 | Piattaforma della Commissione Europea per la risoluzione delle controversie: https://ec.europa.eu/consumers/odr  | Il venditore non è né obbligato giuridicamente, né disposto a partecipare ad un procedimento di risoluzione delle controversie dinanzi ad un organo di conciliazione.

     Please note that our suppliers are on company vacation from December 23rd to January 7th 2025 and we can process incoming orders during this period only after their return. Therefore, there will be temporarily longer delivery times for our products. We thank you for your understanding.